eBikes can be complex products with a lot of features and functions. We have put together this FAQ guide to answer all of the questions we answer about the Avaris 2.3 Road eBike.
If you have a question that we haven’t answered, you can contact us directly, here.
Mudguards can be fitted to both models, however, on the 2.3 model it will require some manipulation of the mudguard support rods to get them around the brake calliper.
Can you attach a drink bottle?
The 2.3 eBike comes with a drinks cage accessory fitted to the seat tube.
Can a pannier rack be attached to the bike?
A pannier rack can be fitted to the 2.3 road eBike, however, P-Clips are needed to fit the pannier rack top support rods to the seat-stay. These (p-clips) would need to be purchased separately.
Can I transport this bike on my roof top bike rack, given that it attaches to the downtube?
If it’s an adjustable strapped device that secures the bicycle to the rack, there’s no reason why not. The downtube is slightly thicker on the Avaris bicycle compared to a bike that is not electric, since this is where the battery is housed.
Can you fit a different style of pedal to your bike, i.e. race clip on’s?
Yes, as long as the diameter of the thread remains the same (9/16″). Care must be taken when installing your pedals, so that the crank arm threads do not become damaged during installation. Do not force them on the thread, make sure you find the right bite and are aligned on the thread correctly before you tighten. TAKE NOTE that the non-drive side (LH Pedal) is reversed thread.
Is it possible to fit a stand?
Yes it would be possible to attach a stand. You can buy ones that clamp to the chainstay from any reputable bicycle retail shop.
Can you use a stem extender on the bike?
Technically it can be done with the right kit, the only major consideration that needs to be thought about, is the amount of spare space available on the stem of the forks…. There can’t be any spare space when the kit is applied, use spacers to fill if necessary. The stem cap and bolt must have a 2-3 mm of a gap left at the top, so that it has room to be able to clamp the whole headset together correctly.
Hold down the ‘i’ button located on the remote control, which is situated on the handlebar.
On the 2.3 model, your key needs to be turned to the right (imagine a clockface, turn the key from 12:00 to 03:00), whilst at the same time pulling the battery out of the housing. Use the designated grip lips located on the top of the battery to help. The battery can feel like its stuck in the housing, due to the snug fit needed for riding across different road types, so some effort is needed to pull out from the housing. MOST IMPORTANT ACTION is to make sure the key is kept turned whilst trying to pull the battery out from the frame.
How much are replacement batteries?
Spare batteries cost £499.99
Can we source a spare charger?
Yes, please contact us if required. Please note that there will be a small charge incurred, and you must also have the original proof of purchase for the Avaris eBike.
The battery bars display the amount of power left, according to the wattage/power being drawn at the exact time of the bicycle being ridden. The display is telling the rider; “if you ride at this constant speed in this assistance mode for the remainder of this journey, this is how much power you will have left in your battery”.
Can the battery be charged whilst connected to the bike?
Yes, the battery can be charged on or off your eBike.
How big is the battery charger?
The charger is very similar to a laptop charger.
I’m pressing the battery LED button located on the battery, should the light stay on?
The battery life indicator should only remain on for a few seconds to give you an indication of how healthy the battery is.
What do the battery LED light colours represent?
Blue = 80 -100% battery life remaining, Green = 10 – 80% & Red = 0 -10%. You should never try and power up the bike when the LED is showing RED, doing this will wear your battery quicker.
What levels of assistance does the battery offer?
It offers 9 levels of assistance on the 2.3, ‘0’ being no assistance and ‘9’ providing you with the most assistance. This will transform your riding experience – particularly when riding on hilly terrain or prolonged journeys.
How many miles/km can the battery do?
Depending on the area and terrain you’re riding, along with the correct ride management to suit, the battery should allow you to ride for up to 60-80 KM per charge, with only a charge time of 3-5 hours.
Can I upgrade my brakes to a different system, i.e hydraulic brakes?
Yes, but consideration must be given to current drivetrain setup if looking to change. The current set up on the Avaris bike is a double chainring on the front, with 7spd on the rear for the 2.3 model.
The ‘Vinka’ app (2.3) is located on the app store on iPhone etc. You will get the ‘Vinka’ app guide with your order despatch email, but these can also be located in the ‘product guide’ section on our website should you need them. Here is a link to that info below…
https://avarisebikes.com/wp-content/uploads/2020/08/Vinka-Life-APP-Guidebluetooth.pdf
Can you change the KM to Miles on the app?
You cannot change it on the app, but you can on the bike display. Instructions, are in the display manual sent with the order.
I am trying to change the kph to mph?
General Settings – To access general settings menu, hold both the “+” button and the “-” button for 2s. KPH/MPH is represented by ‘U’. Number ‘1’ = MPH, Number ‘2’ = KPH, press the “+” button or the “-” button until the desired number is displayed. Hold down ‘i’ to set. This info is also in the display manual sent.
I can’t reset the trip distance covered back to zero?
General Settings – To access general settings menu, hold both the “+” button and the “-” button for 2s. Trip distance clearance is represented by ‘TC’. To clear trip distance, press the “+” button or the “-” button until the Y is displayed. Hold down ‘i’ to reset. This info is also in the display manual.
Can a pump be located in the frame?
Yes, one could easily be strapped to the top tube.
Can the handlebars be changed from drop handlebars to straight?
Yes they can, we offer this service for an additional cost of £190. Please contact us, to let us know if you need any amends before purchasing. Please note that the turning geometries on your bike will change considerably, if this option is taken. Alternatively, why not explore our Odyssey model as an option?
What type of Bottom Bracket is used?
Square Tapered Bottom Bracket 68mm x 122mm
Would the seat tube be able to accommodate a thief tracker?
The seat tube and the seat post are hollow, so technically, depending on the size and style of tracker, yes it could.
I’m a bit unsure how the gear shifters work, do you have any further information?
The Avaris 2.3 model has 14 gears, x2 chainrings on the front, and a x7 speed freewheel on the rear. The right shifter has gear levels 1 to 7, and as the shifter lever is pushed inwards (right to left), this decreases the gear down from 7 (hardest) to 1 (easiest). The left shifter has 2 options and they alternate larger incremental jumps in gear change (lower (easier, slower) gears = shifter position 1, higher (harder, faster) gears = shifter in position 2). For example , if you are about to tackle a very steep hill, you would want to be in gear 1 on the left shifter and a low number on the right shifter. Whilst alternatively, if you’re on a steep decline, you’d want to be in position 2 on the left shifter and one of the higher numbers on the right shifter. Don’t forget, you have the Drive Unit power to help you along the way too, should you need it.
Could the freewheel/cassette/chainring gearing be changed to suit a bespoke set up?
Yes is could.
How do you remove the drive unit electric cable from the hub when replacing the rear tyre?
There is a male/female connection port located on the wire that runs along chain-stay, it just pulls apart quite easily to disconnect and connect. There are arrows on the connectors to should show correct alignment.
What Bafang motor does the bike use?
Rear hub drive H300
What is the torque of the motor?
32nm…
Can I modify the bike to make it faster than the 15.5mph limit?
No, this is considered illegal here in the UK and it would also invalidate your warranty with us. For further info, please see the following link…
https://avaris.co.uk/why-ebike-tuning-is-illegal-dangerous/
Do you plan on releasing a higher powered Drive Unit model?
We currently use a 250W powered drive unit, which is the maximum permitted for legal use on any eBike here in the UK.
Do you sell bike boxes for return?
No, however they can be purchased from https://sendbike.com/products/large-bicycle-box.
They also provide a pick up/delivery service too should you need it.
General bicycle servicing procedures?
In terms of general bicycle servicing… If you’re not capable of actioning correctly yourself, this can be done by any third party professional bike technician/mechanic. A customer/bicycle owner would generally source a bicycle mechanic within their area to action, and then pay them for the service. The Avaris 2.6 model uses regular bicycle components that can be sourced by any reputable bike store.
We are currently looking to build a network of local workshops. However, all the parts of the Avaris bike are from established world renowned manufacturers, and therefore all trained bike technicians/mechanics, should be able to source and fix parts of the eBike should you encounter any aftersales issues (general wear and tear for example).
Can the bike be used for off road trails?
The Avaris 2.3 is designed for road surfaces. With correct ride management and bike set up, it could also be ridden on well developed gravel and tow paths.
What happens if I scratch or chip the paint?
You can use a matte black touch up paint to repair any damage, they cost around £10. We have recommendation if required…
What is the maximum user weight for the eBike?
120kg
Yes it can be ridden without the battery, but unfortunately there isn’t a spare cover that is available. Generally across the board, it’s not efficient to ride eBikes without the battery and some drive unit assistance, due to the extra weight that all eBike brands carry.
How does the £30 Halfords voucher work?
The £30 Halfords voucher will be emailed directly to you. PLEASE NOTE, this is only available on purchases bought directly through the Avaris website.
What’s the Spoke tensions for the front and rear wheels?
Front wheel = 150-170. Rear wheel = 160-180.
What’s the Spoke material e.g. steel or aluminium?
Stainless steel.
Can I change the tyre sizes on the bike?
Yes. Maximum size for the front tyre is 700 x 35C, & max size for the back tyre is 700 x 40C.
Does the Avaris bike have a quick-release on the rear tyre?
No it doesn’t… because this is where the drive unit is situated (on the rear hub), and therefore it needs more strength around the rear axle to accommodate. Please contact us if you need any help removing the rear wheel.