Returns & Refunds

Avaris Ebike

100% Money Back Guarantee

We believe you’ll love your Avaris eBike, however if for whatever reason you are not happy with the bike after receiving, or taking it for a ride, you can return it within 14 days for a refund.

The Avaris eBike

With 9 varying levels of electrical assistance, a distance range of 60 to 80km, and a quickly rechargeable battery, the Avaris eBike is sure to be the bike for you.

Whether you’re a beginner or experienced cyclist, and you want to use your eBike for a leisurely ride or on the daily commute, you’ll feel right at home on the Avaris eBike.

We know that not everything is for everyone though. In the unlikely event you’re not satisfied with your purchase, we have a 14 day money back guarantee. In the rare event of a fault with the bike, get in touch and let us know so we can help to sort it out. If, however, the bike just isn’t right for you, then feel free to send it back to us for a full refund.

Avaris road ebike

Returns & Refunds FAQs

Please make sure to take good care when opening the packaging of your bike, in order not to damage the bike, plus also be careful during your test ride. Unwanted items can be returned up to 14 days following delivery, we will be unable to issue full refunds for damaged bikes and we ask to keep the original packaging for sending the bikes back. All bikes are quality assured checked before despatching to our customers. Please see our Terms and Conditions for full information about our returns policy. Please call us on 0333 320 0449  to let us know you will be returning an order. All returns should be sent to:

Avaris Returns Department
Avaris
Unit OB2, Time Technology Park,
Blackburn Road,
Simonstone,
Lancashire,
BB12 7TY

It is recommended that all returns are sent back tracked and insured to ensure their safe return. There are many carrier and delivery networks that offer this service.

We are sorry to hear that you have a faulty product, we often find that speaking to our customer services team is the best option. Please contact us or email us at [email protected].

Don’t worry, we want to make sure that you get exactly what you need. Unwanted items can be returned up to 14 days following delivery ensuring that they are unused and in their original packaging. Please see our Terms and Conditions for full information about our returns policy.

We aim to resolve all problems first time. If you have any concerns please contact us or email us at [email protected]

Your return will be processed and refunded within 5 working days from receipt into the returns department and if it complies with our terms and conditions. Please see our Terms and Conditions for more information.