We believe you’ll love your Avaris eBike, however if for whatever reason you are not happy with the bike after receiving, or taking it for a ride, you can return it within 14 days for a refund.
We know that not everything is for everyone though. In the unlikely event you’re not satisfied with your purchase, we have a 14 day money back guarantee. In the rare event of a fault with the bike, get in touch and let us know so we can help to sort it out for you. If, however, the bike just isn’t right for you, then feel free to send it back to us for a full refund.
Please make sure to take good care when opening the packaging of your bike, in order not to damage the bike, plus also be careful during your test ride. Unwanted items can be returned up to 14 days following delivery, we will be unable to issue full refunds for damaged bikes and we ask to keep the original packaging for sending the bikes back. All bikes are quality assured checked before despatching to our customers. Please see our Terms and Conditions for full information about our returns policy. Please call us on 07475468119 to let us know you will be returning an order. All returns should be sent to:
Avaris Returns Department
Avaris Cycling Ltd,
Unit 21, Churchill Way,
Lomeshaye Industrial Estate,
Nelson, Lancashire,
BB9 6RT
It is recommended that all returns are sent back tracked and insured to ensure their safe return. There are many carrier and delivery networks that offer this service.
What do I do if my item is faulty or damaged?
We are sorry to hear that you have a faulty product, we often find that speaking to our customer services team is the best option. Please contact us or email us at info@avariscycling.com.
Under the Consumer Rights Act
you have an early right to reject goods that are unsatisfactory quality, unfit
for purpose or not as described, and get a full refund.
But this right is limited to 30
days from the date you took ownership of the goods (this could be the date of
purchase or the date the goods were delivered to you – whichever is later).
After the initial 30 days, you
can’t demand a full refund in the first instance, but you still have the right
to a repair or replacement
What happens if I have ordered or received the wrong item?
Don’t worry, we want to make sure that you get exactly what you need. Unwanted items can be returned up to 14 days following delivery ensuring that they are unused and in their original packaging. Please see our Terms and Conditions for full information about our returns policy.
What do I do if I have a problem with an order?
We aim to resolve all problems first time. If you have any concerns please contact us or email us at info@avariscycling.com
How long does it take a return to be processed?
Your return will be processed and refunded within 5 working days from receipt into the returns department and if it complies with our terms and conditions. Please see our Terms and Conditions for more information.