Please make sure to take good care when opening the packaging of your bike, in order not to damage the bike, plus also be careful during your test ride. Unwanted items can be returned up to 14 days following delivery, we will be unable to issue full refunds for damaged bikes and we ask to keep the original packaging for sending the bikes back. All bikes are quality assured checked before despatching to our customers. Please see our Terms and Conditions for full information about our returns policy. Please call us on 01282 690392 to let us know you will be returning an order. All returns should be sent to:
Avaris Returns Department
Avaris Cycling Ltd,
Unit 21, Churchill Way,
Lomeshaye Industrial Estate,
Nelson, Lancashire,
BB9 6RT
It is recommended that all returns are sent back tracked and insured to ensure their safe return. There are many carrier and delivery networks that offer this service.