Avaris 3.6 FAQ

eBikes can be complex products with a lot of features and functions. We have put together this FAQ guide to answer all of the questions we answer about the Avaris 2.3 Road eBike. test

If you have a question that we haven’t answered, you can contact us directly, here.

Accessories

The 3.6 model is available with mudguards fitted. 

The bike does come with a drinks cage fitted on the seat tube.

Only a set post mounted bike rack will fit on the Avaris 2.3 bike. Please see images for the type of rack that will fit.

avaris rack faq

If it’s an adjustable strapped device that secures the bicycle to the rack, there’s no reason why not. The downtube is thicker on the Avaris bicycle compared to a bike that is not electric, since this is where the battery is housed, so the ability to adjust the strap to go around this larger downtube will need to be considered.

Yes, as long as the diameter of the thread is the same

Yes, it would be possible to attach a stand. You can buy ones that clamp to the chainstay, from any reputable bicycle retail shop.

Technically it can be done with the right kit, the only major consideration that needs to be thought about, is the amount of spare space available on the stem of the forks…. There can’t be any spare space when the kit is applied, use spacers to fill if necessary. The stem cap and bolt must have a 2-3mm of a gap left at the top, so that it has room to be able to clamp the whole headset together.

Battery/Charger

Spare batteries cost £449.99.

Yes, please contact us, if required, there may a small charge.

The battery bars display the amount of power left, according to the wattage/power being drawn at the exact time of the bicycle being ridden. For example, if for 1-2miles for example, you were riding very intensely up a hill in assistance mode 9, and you checks the battery bars and see’s its only displaying 4 bars, it would be completely different if you were riding 1-2 miles on a flat rode in assistance mode 4,. Since, you could look down and it potentially would show 5 bars. It (the bars on the display) will constantly fluctuate throughout the ride, according to the wattage being drawn at any given point. The display is basically saying to the rider; “if you ride at this constant speed in this assistance mode for the remainder of this journey, this is how much power you will have left”

The battery can be charged off, or on the bike.

The charger is very similar to a laptop charger.

The battery life indicator should only remain for a few seconds to give you an indication of battery remaining.

It offers 9 levels of assistance, which will transform your riding experience – particularly when riding on hilly terrain. Level 1 will make riding slightly easier than a normal bike, whilst level 9 will make your journey a breeze.

With a battery life which will allow you to ride for up to 60-80Km per charge and a charge time of 3-5 hours, you can easily and regularly enjoy long rides on your electric bike without worrying.

Blue = 80-100% battery remaining – Green 10-80% Red 0-10%

Key needs to be turned to the right (clockwise from 12:00-03:00) to release the battery. Hold the key in this position (turned to 03:00) with your right hand, and then pull the battery out of the housing with your left hand at the same time. Battery can be stiff, so some effort is needed.

Brakes

Yes, but it would mean changing a lot of brake components on the bike, and also drivetrain components. The current set up on the Avaris bike is a Triple chainring and would need changing if the system you want to switch to is on a double chainring.

Computer/App

The Vinka app is on the app store on iPhone etc. You will get the Vinka app guide on your order despatch email.

Frame

Yes, one could easily be strapped to the top tube.

Yes they can, we offer this service for an additional cost of £100 plus parts (please specify parts wanted) Contact us, to let us know if you need any amends before purchasing.

Gears

Mechanically yes, but… There isn’t a function to programme the drive unit/onboard computer, to let it know that the gear ratios have changed.

In a nutshell there are 14 gears on this bike.

The right shifter has levels 1 to 7, as they are pushed inwards (right to left) this increases the gear used. The left shifter has 2 options and they alternate larger incremental jumps in gear change (lower gears = shifter position 1, higher gears = shifter in position 2). For example , if you are about to tackle a very steep hill, you would want to be in the 1 in the left shifter and a low number in the right shifter. Whilst, If you’re on a steep decline you’d want to be in position 2 in the left shifter and one of the higher numbers in the right shifter (see diagram.)

avaris gears diagram

Motor

Returns

No, however they can be purchased from sendbike.com

Riding/Usage

The Avaris bike is designed for all levels of road surfaces and also gravel paths.

Yes it can be ridden without the battery. No there isn’t a spare cover that is available. Generally across the board, it’s not efficient to ride eBikes without the battery and some drive unit assistance, due to the extra weight that all eBikes carry.

We are currently looking to build a network of local workshops. However, all the parts of the Avaris bike are from established world renowned manufacturers and therfore all trained bike technicians, should be able to fix parts of the bike.

The £30 Halfords voucher will be emailed directly to you for you to use in store.

The seat tube and the seat post are hollow, so technically, depending on the size and style of tracker, yes it could.

Wheels / Tyres

Yes. Maximum size for front tyre 700 x 35 Max size on back tyre 700 x 40.

There is a male/female connection port located on the wire that runs along the chainstay. It just pulls apart quite easily to disconnect and connect. We have a guide document for this if you are still struggling please ask if so.

No it doesn’t… Reason being is because this is where the drive unit is situated (on the rear hub), and therefore it needs more strength around the rear axel to accommodate. Please contact us if you need help removing the back wheel